These Terms & Conditions set out the rules for purchasing flowers and related products through our online flower delivery service in Docklands and the surrounding areas. By placing an order on our website, you agree to comply with these Terms & Conditions. Please read them carefully before ordering and revisit periodically as we may update them from time to time.
Flower Delivery Docklands is a service specialising in the online sale and delivery of fresh flowers and arrangements within Docklands and neighbouring districts. Our commitment is to provide a convenient, secure, and dependable online shopping experience for customers wishing to send flowers to loved ones, friends, or colleagues within these service locations.
These Terms & Conditions apply to all customers placing orders for flower delivery in Docklands and the surrounding areas via our website. By confirming your order, you signify your agreement to adhere to these provisions. If you have any questions about these terms, please contact us before proceeding with your order.
3.1 Product Selection
Browse our selection of bouquets and floral arrangements online, selecting your preferred style, size, and delivery date. Each product description provides details on included flowers, size, and photographic example. Please note that, as flowers are a natural product, variances in colour and size may occur, and seasonal substitutions may be made to maintain quality and value.
3.2 Placing Your Order
Once you have made your selections, proceed to the online checkout. You will be asked for recipient details, delivery address, a delivery date, and a personalized message (if desired).
3.3 Order Confirmation
After submitting your order and making payment, you will receive an automated confirmation. This signifies receipt of your order but does not constitute acceptance. Acceptance of your order and formation of the contract will occur when the flowers have been dispatched.
3.4 Delivery Areas
We deliver across Docklands and the surrounding regions. Delivery availability may depend on local logistics; if your location is not serviceable, we will notify you as soon as possible and issue a full refund.
3.5 Delivery Times
We aim to deliver your flowers on the date requested but cannot guarantee an exact delivery time unless specified otherwise. All deliveries are made during standard working hours unless special arrangements have been confirmed.
4.1 Payment Methods
All online flower orders must be paid for in advance through secure payment methods. We accept major debit and credit cards, and payment gateways as indicated at checkout. All prices displayed include VAT where applicable.
4.2 Payment Security
We prioritise your security. Payments are processed by secure third-party providers, and we do not store your payment card details. Transactions are encrypted for your protection.
4.3 Failed or Delayed Payments
Orders will not be processed until payment has cleared. In cases of failed or delayed payment, your order may be delayed or cancelled without further notice.
Product prices and delivery charges are clearly detailed on our website. We undertake every effort to ensure that listed products are available, but availability may vary due to seasonal factors and supply conditions. In cases where a selected item is unavailable, we reserve the right to substitute with a product of equal value and striking similarity, ensuring timely fulfilment of your order.
6.1 Changing Your Order
Requests for changes, such as adjustments to the recipient address, date, or card message, should be made as soon as possible following order placement. While we strive to accommodate reasonable changes, we cannot guarantee amendments once an order has entered the preparation or dispatch phase.
6.2 Cancelling Your Order
If you wish to cancel an order, please contact us as soon as possible. Orders may be cancelled for a full refund provided work has not commenced on preparing your item, typically within a few hours of ordering. Orders already in preparation or dispatched cannot be cancelled or refunded because flowers are a perishable product tailored to your request.
6.3 Statutory Rights
Your statutory rights relating to faulty or misdescribed goods are not affected. If you receive an incorrect item or there is a significant issue with your order, please notify us promptly for resolution.
Our delivery area includes all of Docklands as well as neighbouring areas specified on our website. Orders will be delivered to the address and recipient as provided at checkout. It is your responsibility to ensure all delivery details are accurate. We cannot accept liability for late or failed deliveries due to incorrect or incomplete information.
In the event the recipient is unavailable at the specified address or refuses the delivery, or if safe access cannot be obtained, flowers may be left with a neighbour or in a safe place at our discretion, unless you have specified otherwise in the order notes. Where no suitable options exist, we may attempt to reschedule, but additional charges may apply.
Delivery is fulfilled once the flowers have been left at the designated address or with an authorised party. After delivery, they become the responsibility of the recipient.
Due to their perishable nature, fresh flowers are non-returnable except in the case of a defect or incorrect item. If you are unhappy with your order for reasons such as quality concerns or item mismatches, please get in touch with us within 24 hours of receipt, providing photographs where possible.
We will investigate complaints and, where appropriate, offer a replacement or partial/full refund. Our liability for errors or non-performance is limited to the value of your order. This does not affect your statutory rights as a consumer.
While every effort is made to deliver flowers of the highest quality and on schedule, Flower Delivery Docklands is not responsible for circumstances outside our reasonable control, including delivery delays due to weather, strikes, or third-party failures. Our liability for any order, whether in contract, negligence, or otherwise, will not exceed the total cost paid for the relevant order.
We do not accept liability for loss of enjoyment, opportunity, or any indirect or consequential losses. To the maximum extent permitted by law, all implied warranties are excluded except those required by law. Nothing in these terms limits our liability for death, personal injury, or fraud.
You agree not to use our website for any purpose that is unlawful or prohibited by these Terms & Conditions. All content, including images, text, and logos, is protected by intellectual property rights and may not be reproduced without our written approval.
Your privacy is important to us. Personal information provided when ordering is managed according to our Privacy Policy and is used solely for fulfilling your order and improving our services. We comply fully with applicable UK data protection legislation.
We reserve the right to amend these Terms & Conditions from time to time. The latest version will always be available on our website and will apply to all new orders from the time of publication. Continued use of our website and service constitutes acceptance of any changes.
All agreements for the supply of goods by Flower Delivery Docklands are governed by, and shall be construed in accordance with, the laws of England and Wales. Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining terms shall remain in effect. No waiver or variation of these terms is valid unless agreed in writing by Flower Delivery Docklands.
By placing an online flower delivery order with Flower Delivery Docklands for any address in Docklands or the surrounding areas, you confirm that you have read, understood, and agree to these Terms & Conditions. We value your business and strive to provide exceptional service every time you order flowers online in the Docklands area.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Docklands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Docklands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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